All products supplied by Neuro Peptide are intended strictly for qualified laboratory research and are not for human or veterinary consumption. Orders may require research-affiliation verification before they are processed or shipped.
At Neuro Peptide, we understand that dependable shipping, careful packaging, and clear order communication are important for laboratory research. Our shipping process is designed to ensure that research materials are prepared, packaged, and dispatched with appropriate care.
This Shipping Policy explains our order processing times, delivery options, tracking information, packaging procedures, and how we handle shipping-related concerns.
We aim to process and dispatch eligible in-stock orders within 1–2 business days after payment confirmation and completion of any required order verification.
Please note:
Order processing time and shipping transit time are separate. The processing window describes the time before a package is handed over to the shipping carrier. Once an order is dispatched, delivery depends on the shipping service and destination.
Neuro Peptide currently ships to most eligible addresses within the United States.
Orders are subject to applicable federal, state, and local regulations, as well as any product-specific shipping restrictions.
We reserve the right to decline or cancel orders when delivery cannot be completed lawfully or when required verification has not been provided.
International orders are considered on a case-by-case basis for verified research institutions. International delivery is not guaranteed.
Before placing an international order, please contact our research support team to confirm whether the destination and requested materials are eligible.
Where applicable, international shipments may be subject to customs review, import requirements, permits, duties, taxes, or additional documentation. The receiving institution is responsible for ensuring compliance with applicable import laws and research-material requirements.
Available shipping services and charges are displayed during checkout or confirmed before an order is finalized. Delivery time depends on the destination, shipping carrier, service selected, and any applicable restrictions.
| Shipping Information | Policy |
|---|---|
| Order processing | Typically 1–2 business days for eligible in-stock orders |
| Domestic shipping | Most eligible US addresses |
| International orders | Case-by-case review for verified research institutions |
| Delivery estimates | Based on available carrier service |
| Shipping charges | Displayed at checkout or confirmed before dispatch |
| Tracking | Provided after shipment when available |
Estimated delivery dates are not guaranteed. Carrier delays, severe weather, holidays, address issues, and other circumstances beyond our control may affect arrival times.
Shipping costs are calculated according to the delivery location, selected shipping service, and applicable order requirements.
The final shipping charge will be shown during checkout or otherwise communicated before the order is finalized.
Any promotional shipping offers, when available, will be subject to the specific terms shown at the time of purchase.
Neuro Peptide does not guarantee that all orders qualify for free shipping or expedited delivery.
Research materials are packaged carefully to help protect their physical condition during transit. Depending on the product’s packaging and documented requirements, shipments may include:
Packaging methods may vary by compound and shipment.
Temperature-controlled shipping is not guaranteed unless explicitly confirmed for the particular order.
Researchers should review product-specific storage and handling documentation after delivery. For additional information about available batch documentation, visit our Certificate of Analysis library.
Once your order has been dispatched, we will provide tracking information through the email address associated with your order, where supported by the carrier.
Tracking information may take some time to become active after the package is handed over. You can use the carrier’s tracking service to monitor shipment progress.
If you have not received a shipping confirmation after the expected processing period, please contact Neuro Peptide support with your order number.
Customers and receiving institutions are responsible for providing accurate and complete delivery information. Please confirm the following before submitting an order:
If you notice an error in your address, contact us immediately. We may be able to correct the information before dispatch, but address changes cannot be guaranteed once the order has been shipped.
Additional charges resulting from an incorrect address, failed delivery, or carrier redirection may apply.
Although we aim to provide dependable shipping, unexpected delays may occur. Potential causes include carrier disruptions, severe weather, incorrect delivery information, customs processing, security inspections, or other external circumstances.
If your shipment appears delayed or lost:
Our support team will review the issue and, where appropriate, assist with a carrier investigation. Refunds or replacements are determined according to the circumstances and our Refunds & Returns Policy.
A delayed tracking update does not automatically mean that the shipment has been lost.
Please inspect your order promptly after delivery. If you receive a damaged package, incorrect product, or incomplete shipment, contact Neuro Peptide support within 48 hours of delivery.
Include:
Please retain the original packaging until our support team has reviewed your request. For further details on eligible resolutions, read our Refunds & Returns Policy.
If you need to change or cancel an order, contact our support team as soon as possible.
Orders may generally be canceled only before processing or dispatch. Once an order has been shipped, cancellation or modification may no longer be possible.
Cancellation and refund requests are subject to the terms described in our Refunds & Returns Policy.
Neuro Peptide supplies products exclusively for legitimate laboratory and scientific research. We may request verification of research credentials or institutional affiliation before processing an order.
Orders may be refused, canceled, or delayed when:
Payment confirmation does not override these requirements. Neuro Peptide does not guarantee delivery of materials to every location.
Eligible in-stock orders are typically processed and dispatched within 1–2 business days after payment confirmation and any required verification. Carrier transit time is additional.
Yes. Tracking information is provided after dispatch when available through the selected shipping service.
International orders are considered case by case for verified research institutions. Contact our team before placing an international order.
Any applicable free-shipping promotion or discount will be displayed during checkout. Free shipping is not guaranteed for every order.
Research materials are shipped using sealed, protective packaging appropriate to the available product specifications. Additional temperature protection may be used when required and available for a particular shipment.
Contact customer support within 48 hours of delivery, including your order number and clear photographs of the damaged items and packaging.
Contact our support team immediately. Changes may be possible before dispatch but cannot be guaranteed after shipment.
Check your tracking information and contact customer support if the delay remains unresolved. We can assist with reviewing the shipment status and contacting the carrier where appropriate.
For assistance with order processing, shipping eligibility, delivery tracking, or damaged shipments, please contact our research support team.
Please include your order number when requesting help with an existing order.
All products offered by Neuro Peptide are supplied exclusively for legitimate laboratory research and scientific investigation.
Products are not intended for human or veterinary consumption, diagnosis, treatment, cure, or prevention of any disease.
Research-use labeling does not independently establish legal authorization for the sale, shipment, import, or possession of any particular compound.
All orders are subject to applicable laws, regulations, institutional requirements, and carrier restrictions. Neuro Peptide reserves the right to refuse fulfillment where these requirements cannot be satisfied.